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Find a setting in one click, and hear about problems without a flood of email. Settings is split into tabs by task, and Supahost groups alert emails so that your inbox stays readable.

Open Settings at the bottom of the sidebar. Each tab is its own page, so you can bookmark it and share a link. You see only the tabs that your role can use:

  • You: Profile, time zone, inbox display and notifications. Everyone.
  • Agent rules: Preferences every Supahost agent follows: guest replies, flows and Leah. Owners and administrators with the Guest messages permission.
  • Messaging: Check-in and check-out messages, guest replies and what the agent learned. Everyone. The guest reply settings show only to owners and administrators with Guest messages.
  • Custom fields: Your own reservation fields, such as a resort confirmation number. People with the Organization settings permission.
  • Team: Organization, workspace time zone, members and roles. Everyone. Only people with Team access can add members or change roles.
  • Channels: Channel listings, connections and reservation loading. Everyone. Only people with Connections can connect channels or map rate plans.
  • Developers: API keys and webhooks. People with the API keys or Webhooks permission.

Reply learning opens from the Messaging tab. If you open the address of a tab that your role cannot use, Supahost takes you to the You tab.

The Messaging tab also has the Check-in and check-out messages card. Save the text of a message and turn it on. Supahost then greets each guest on the arrival day and thanks them on the check-out day. A stay with no resort confirmation number gets no check-in message. Only owners and administrators with Automations can change the card. In Flows, anyone with Automations can edit the same flows.

Check-in and check-out day messagesWhen each message goes out, how to edit it, and why a switch can stay off.

Open Settings, then the You tab, then the Notifications card. Turn email and browser alerts on or off for each type. Your choices change only your own alerts:

  • Guest messages: New messages waiting for your reply. By default: email off, browser on.
  • Automation flows: Notifications from flows you publish. By default: email on, browser on.
  • Task assignments: Tasks assigned to you. By default: email on, browser on.
  • Reservations: Direct, Airbnb, or Vrbo reservation activity. By default: email on, browser on.
  • Cancellations: Cancelled stays and released inventory. By default: email on, browser on.
  • Channel sync errors: Channel-manager transport or reconciliation failures. By default: email on, no browser alerts for this type.
  • Automatic operation alerts: Automatic operations that need staff attention. By default: email on, no browser alerts for this type.

To get browser alerts, select Enable on this browser in the Browser notifications card. Do this on each device. On iPhone or iPad, add Supahost to your Home Screen first. Guest names and message text stay off your lock screen.

An alert never sends a guest reply and never accepts a reservation for you.

When many things go wrong at once, you get a short summary, not a full inbox.

  • One incident, one alert. When a channel update for a property fails, owners get one Channel inventory needs review alert. A custom role with Channel inventory alerts gets it too. Later failures for that property join the same alert until the property recovers.
  • Up to 10 emails an hour. Supahost sends you at most 10 alert emails from one workspace in any hour. When more are due, it sends the most severe first and puts the rest in one summary email, such as 12 Supahost alerts.
  • Emails that wait for the next hour go out later. Every alert still shows in Supahost when it happens.

You cannot turn off this grouping. To get fewer emails, turn off the email switch for a type that you do not need.

The Inbox display card on the You tab sets your inbox layout, List or Stacks, and what the Stays stack shows. Each change saves at once and changes only your view.

Guest messagingList or stacks, search, and the team-reply rule.Team roles and permissionsWhat each role can open in Settings.