Terms of Service

The Supahost platform is property-management software for short-term rentals: a unified calendar, a guest inbox, rate and availability management, automations, reporting, and an operations agent, delivered as a hosted service (the "Platform").

Supahost provides tools only. We do not own, manage, inspect, list, or operate any property. We are not a party to any booking, rental agreement, or guest relationship. We do not guarantee bookings, occupancy, rental income, or guest behavior, and we are not responsible for the condition or legality of any property you manage through the Platform.

You must be at least 18 years old and able to enter a binding contract to use the Platform. If you use the Platform for a company, you represent that you have authority to bind that company, and "you" includes it.

The Platform is organized into workspaces. The person who creates a workspace is its administrator and controls which team members join it and what they may do. You are responsible for all activity in your workspace, including activity by team members you invite, and for keeping every credential associated with your workspace confidential. Tell us immediately at support@supahost.io if you suspect unauthorized access.

You agree to provide accurate, current, and complete registration information and to keep it up to date. We may require verification of your identity or business before or after granting access, and we may suspend accounts that fail verification.

Joining the waitlist gives us permission to contact you about access to the Platform. It does not create an account, reserve capacity, or obligate us to grant access. We onboard customers in groups, in an order and at a pace we decide.

Parts of the Platform may be offered as early access, beta, pilot, or preview features. These features are provided for evaluation, may be modified or withdrawn at any time without notice, may be subject to additional terms, and are excluded from any commitments we make about availability or support elsewhere in these Terms.

If you give us feedback about the Platform, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

Access to paid parts of the Platform requires the subscription fees stated in your order or on our pricing page at the time you subscribe. Unless your order says otherwise, fees are billed in advance for each billing period, are payable in the currency stated at checkout, and are non-refundable except where these Terms or the law require a refund.

Subscriptions renew automatically for successive billing periods until cancelled. You can cancel at any time with effect from the end of the current billing period. We may change our prices with at least 30 days’ notice; changes take effect at your next renewal.

Late amounts may accrue interest at 1.5% per month or the highest rate permitted by law, whichever is lower, plus reasonable collection costs. Fees exclude all taxes; you are responsible for any applicable sales tax, VAT, or similar charges, and for all taxes, filings, and declarations related to your properties and rental income.

The Platform connects to third-party booking channels (such as Airbnb, Booking.com, Vrbo, and Expedia) and to other third-party services you choose to link (such as calendars, payment processors, and CRM tools) (together, "Third-Party Services").

Your relationship with each Third-Party Service is governed solely by that service’s own terms. You are responsible for maintaining your accounts with them, for the accuracy of the listings and content you publish through them, and for complying with their policies. Connecting a Third-Party Service authorizes us to exchange your data with it on your behalf.

Third-Party Services can change or interrupt their interfaces at any time. We work to keep every connection synchronized, but we do not control Third-Party Services and are not responsible for their acts, omissions, availability, fees, or data practices, or for sync failures caused by them.

The Platform includes an operations agent and other features powered by artificial intelligence ("AI Features"). The agent is designed to inspect your workspace, propose changes, and apply a change only after a user in your workspace approves it. You are responsible for every change you or your team approve.

AI Features generate output from models that can produce inaccurate or incomplete results. Output is provided for your review and is not professional, legal, financial, or pricing advice. You must review AI output before relying on it or communicating it to guests.

You may not use AI Features to develop competing models, to generate unlawful content, or in violation of the acceptable-use rules below. We may set and enforce reasonable usage limits on AI Features.

You retain all rights to the data you or your connected channels submit to the Platform, including property details, reservations, rates, messages, and guest information ("Customer Data"). You grant us a license to host, process, transmit, and display Customer Data solely to provide and secure the Platform, to comply with law, and as otherwise permitted by our Privacy Policy.

For personal data of your guests and team, you are the data controller and Supahost is your processor: we process that data on your documented instructions as described in the Privacy Policy and any data processing addendum we agree to. You are responsible for having a lawful basis for that processing, for providing any required notices to guests, and for honoring their rights under applicable law.

You are solely responsible for complying with the laws that apply to your rental business, including licensing, registration, zoning, safety, consumer, and tax requirements in each jurisdiction where you operate.

You agree not to, and not to permit anyone else to:

• use the Platform in violation of any law, or to infringe anyone’s intellectual-property, privacy, or other rights;
• send spam or unlawful communications to guests, or misrepresent who you are or which properties you control;
• upload malicious code, or probe, scan, overload, or interfere with the Platform or its security features;
• access the Platform by automated means (scraping, crawling, bulk export) other than through interfaces we provide for that purpose;
• resell, sublicense, or provide the Platform to third parties as a service bureau without our written agreement;
• copy, modify, reverse engineer, or create derivative works of the Platform, except where the law grants that right despite this term.

We may suspend or restrict access without prior notice where we reasonably suspect a violation of this section or a risk to the Platform, to other customers, or to guests.

The Platform, including its software, design, text, trademarks, and all related intellectual-property rights, belongs to Supahost and its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Platform for your internal business during your subscription. No other rights are granted, and you may not use our name or marks without our prior written consent.

These Terms apply from the first time you use the Platform or join the waitlist and continue until terminated. You may terminate at any time by cancelling your subscription and closing your workspace. We may terminate for convenience with at least 30 days’ notice, and either party may terminate immediately if the other materially breaches these Terms and does not cure within 14 days of notice.

We may suspend access immediately where required by law, where fees are overdue, or where continued access poses a security or legal risk. Where practical we will notify you and limit suspension to what is necessary.

For 30 days after termination we will make your Customer Data available for export in a common machine-readable format. After that window we delete Customer Data from our systems within the periods described in the Privacy Policy, except copies we must retain by law. Sections of these Terms that by their nature should survive termination (including fees owed, intellectual property, disclaimers, liability limits, indemnification, and disputes) survive.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, THAT SYNCHRONIZATION WITH THIRD-PARTY SERVICES WILL NEVER FAIL, OR THAT DOUBLE BOOKINGS OR DATA LOSS CAN NEVER OCCUR.

Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BOOKINGS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPAHOST’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) USD 100. THESE LIMITS DO NOT APPLY TO A PARTY’S WILLFUL MISCONDUCT, FRAUD, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

You will defend, indemnify, and hold harmless Supahost, its affiliates, and their officers, directors, and employees from third-party claims, and the resulting damages, costs, and reasonable attorneys’ fees, arising out of (a) your properties, listings, bookings, or guest relationships; (b) Customer Data or content you publish through the Platform; (c) your breach of these Terms or of a Third-Party Service’s terms; or (d) your violation of law. We will notify you promptly of any such claim and may participate in the defense with our own counsel at our expense.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Before filing any claim, the party raising the dispute will give the other written notice and both parties will try in good faith to resolve it informally within 30 days.

If informal resolution fails, any dispute arising out of these Terms or the Platform will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English by a single arbitrator, by videoconference or written submissions where the rules allow. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small-claims court, or seek injunctive relief in court for infringement or misuse of intellectual property or confidential information.

BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Claims may be brought only on an individual basis.

You may opt out of this arbitration agreement, without affecting the rest of these Terms, by emailing support@supahost.io within 30 days of first accepting these Terms with the subject line "Arbitration opt-out".

We may update these Terms from time to time. For material changes we will give you at least 30 days’ notice by email or in the Platform before they take effect; changes required by law may take effect sooner. If you continue to use the Platform after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Platform and terminate under the termination section. The current version is always available at supahost.io/terms.

These Terms, together with your order, the Privacy Policy, and any data processing addendum, are the entire agreement between us about the Platform and supersede all prior discussions. If any provision is unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver of it.

You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. You will comply with applicable export-control and sanctions laws, and you represent that you are not located in an embargoed territory or on any restricted-party list.

Notices to Supahost must be sent to support@supahost.io or to Supahost Inc., {{COMPANY_ADDRESS}}. Notices to you may be sent to the email address on your account.

Supahost Inc. · {{COMPANY_ADDRESS}} · support@supahost.io